Last Updated: 28th Feb 2025
Welcome to Grand Carbon. By accessing or using our website (www.grandcarbon.in) and purchasing products from us, you agree to abide by the following Terms & Conditions. Please read them carefully before placing an order.
1. General
- These Terms & Conditions govern the use of our eCommerce platform, including browsing, purchasing, and communication with our customer service team.
- We reserve the right to modify these Terms at any time. Changes will be updated on this page, and your continued use of the site signifies acceptance of the revised terms.
2. Orders & Payments
- All orders placed on our website are subject to availability and acceptance by Grand Carbon.
- We offer multiple payment methods, including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD).
- For COD Orders: To ensure a risk-free delivery process, we require 20% of the total order value to be paid in advance. The remaining amount is payable at the time of delivery.
- Orders will be processed only after successful payment confirmation.
3. Shipping & Delivery
- We strive to ship all orders within the estimated timeframe mentioned on the product page.
- Delivery times may vary based on location, product availability, and courier service.
- Grand Carbon is not responsible for delays due to unforeseen circumstances (e.g., natural disasters, strikes, or transport disruptions).
- Customers must provide accurate delivery details; failure to do so may result in order cancellation or additional charges for re-shipping.
4. Returns & Refunds
- Returns are accepted only for defective, damaged, or incorrect items received. Customers must notify us within 48 hours of delivery.
- Products must be returned in their original packaging and unused condition.
- Refunds will be processed within 7-10 business days after the returned item is inspected and approved.
- Advance payment for COD orders is non-refundable in cases where the customer refuses to accept the delivery.
5. Warranty & Liability
- Our products come with a standard warranty as mentioned on the product page. Warranty claims must be supported by proof of purchase.
- Grand Carbon is not liable for any damages caused by improper use, incorrect installation, or third-party modifications.
6. Privacy Policy
- We value your privacy and ensure that your personal information is handled securely. For details, refer to our Privacy Policy page.
7. Governing Law & Disputes
- These Terms & Conditions are governed by the laws of India.
- Any disputes arising shall be settled through arbitration or the courts of [Insert Jurisdiction].
For any questions or assistance, feel free to contact us at [email protected] or visit www.grandcarbon.in.